Where’s My Refund?

Important information regarding your refund.

• The refund will be issued within 30 days of receipt of insurance payment
• If you paid by credit card, the credit card used will be refunded
• If you paid by check, cash or debit card you will receive a check in the mail
• If you or a family member has an outstanding balance the refund will be applied to the balance
• If you or a family member has a pending insurance claim, the refund will be issued once the claim is processed
• Your refund will be delayed if the insurance company did not process your claim correctly

Do you have a general question about your bill?

Please email PrimaCare using this form or contact a PrimaCare Billing and Collection’s Representative at 214-343-0058.